Our Support Philosophy

We believe effective change is a process, not an event. With our commitment to excellence, flexibility, and integrity, CaseGuard aims to protect the brand names of our customers not only through our solutions, but also through outstanding service.

We acknowledge that the service excellence concept must be a key part of the very structure and operation of our organization. To that end, we:

  • Provide dedicated customer care professionals
  • Deliver extraordinary service to our customers
  • Offer high reliability and security in our technology infrastructure

Should you have a question or issue for our teams, please let us know how we can be of assistance.

Customer Support

We encourage our customers to communicate their needs directly to their dedicated Customer Care professional...

...or reach out to us to route your inquiry to the most qualified respondent.

  • Email: customer(put the 'at' sign here)caseguardtech.com
  • Phone: 1.571.285.0227
  • Fax: 1.571.285.0228

Technical Support

Current customers may contact our technical support team...

  • Email: techsupport(put the 'at' sign here)caseguardtech.com
  • Phone: 1.571.285.0227
  • Fax: 1.571.285.0228

...or simply log in and click on "Help" to submit a trouble ticket.

Support

Request a Demo! Download Product Info

FAQs

  1. What is a "dedicated" Customer Care professional?Every customer is assigned a dedicated and experienced care manager.
  2. Do you provide training?We are available to train and coach users, internal stakeholders, and outside counsel.
  3. What involvement is required from my company IT department?Minor and limited to a small amount of up-front coordination. The technical aspects of functionality are handled by our team.
  4. Is someone available to talk to my IT staff?Yes. Our technical team has deep experience with enterprise level technologies and is available to review our specifications with your IT team.
  5. How do I access upgrades?Upgrades are automatic and available at no additional charge.